Terms and Conditions
Please read these terms and conditions (the “Terms”) carefully as they affect your rights and responsibilities under the law and set out the terms under which we supply products from this website.
These terms and conditions do not affect your statutory rights. By placing an order via this website, you agree to be bound by these terms and conditions.
Moodge &/and Co is a trading name of Mr Marc Todd, sole trader.
Please read our FAQs for answers to common questions.
Section 1 - Orders
- We will endeavour to process all orders within the timescales listed in Section 3. Occasionally, due to circumstances beyond our control, we may not be able to fulfil an order placed on the website. We reserve the right in such cases to cancel the order and refund all monies paid by you.
- Due to the personalised nature of an order, you will not be able to cancel an order after you have placed the order via the website because we may have already started to fulfil it.
- If you need to make a change to your order after you have placed it, please contact us as soon as possible. If we have not started to make your order, we will try our best to make the change, however if we have started making your order it will not be possible to make any changes. Please check your order details carefully.
Section 2 - Payment
- We accept credit card payments and paypal payments.
- We do not accept cash, cheques or payments via bank transfer. We will not start to fulfil your order until payment has been made.
Section 3– Timescales for orders
- Most items on this website are made to order and require personalisation (unless stated otherwise). We aim to fulfil your order as quickly as possible.
- Our latest dispatch timescales are shown in the yellow bar at the top of the home page of the website. Dispatch timescales refer to the time between order and the parcel being handed over to the delivery carrier – it does not include delivery time. See Section 4 for delivery information
- Once an order is ready for dispatch, delivery timescale is usually 2-4 working days (but note this is not guaranteed).
Section 4 - Dispatch & Delivery
- Orders will be delivered to you using Evri or Royal Mail depending on your location. On occasion, we may use other delivery companies. Please note we currently only offer delivery to addresses within England, Scotland, Wales and Northern Ireland. We do not ship to the channel islands or PO boxes.
- Delivery costs for all items, other than those listed as offering free delivery, are based on the weight of your order. This will be automatically calculated at checkout:
- Foil tickets include free 1st class postage. This is not a tracked service. If you require a tracked service or next day delivery please select special delivery at checkout which is £6.50. Please note our dispatch times still apply.
- We will obtain proof of postage for all items except foil tickets and send you tracking details to your registered email address. If you have provided a mobile phone number, you may also receive text updates (although this is not guaranteed).
- Orders will be delivered to you at the address given during the checkout process. It is your responsibility to ensure the address is accurate – failure to check this may result in delays to delivery. We shall not be liable for any late delivery or failed delivery of the products as a result of inaccurate address details being provided by you.
- We will do our best to dispatch your products within the timescales listed in Section 3. That section also contains estimated delivery times – these are not guaranteed. On occasion, deliveries can be delayed once they have left us due to circumstances outside of our control. We will not be liable for any late delivery of the products.
- If your order has not arrived as stated in your tracking details or within 7 days of dispatch for foil tickets, please contact us via email moodgeandco@yahoo.com as soon as possible.
Section 5 – Returns and refunds
- Due to the personalised nature of the products, you will not be able to cancel an order after you have submitted it because we may have already started to fulfil it. See Section 1 for information about changing an order once it has been submitted.
- Due to the personalised nature of the products, we do not provide refunds or replacement products unless the products are damaged or defective. See section 7 for information about the quality of products.
- You should contact us via email at moodgeandco@yahoo.com within 7 days of receipt of the product if it is damaged or defective. We will ask you to send us pictures of the damage or defect before processing any refund or arranging a replacement.
Section 6 - Uploading images
- You agree only to upload or send us images in which you own the copyright or images which you are authorised to send us. You agree not to infringe the intellectual property rights of any third party. You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of this Service in contravention of this requirement.
- We reserve the right to cancel any order where we decide the image or text is inappropriate. This includes where the image or text is offensive or breaches any copyright and/or trademark laws.
- Some of our products require you to upload an image via our website. The quality of the image on your chosen product is partly based on the quality of the image that is uploaded. It is your responsibility to upload a high quality image. If you upload a low resolution image, an older photograph or a ‘photo of a photo’ we cannot guarantee the final quality of the image. We do not check the resolution of each image. You will have the opportunity to check and accept the image during the order process. We will NOT refund any orders due to image quality issues.
- See Section 7 for more information about product quality. The process used to transfer your image to the slate can lead to slight variations in colour compared to the original image. In addition, different screens can display images differently which means the image on the slate may appear slightly darker or lighter than the original image. We will NOT refund any orders on the basis of these variations.
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When uploading photos please:
- Upload a clear high quality image without faces near the edge
- Allow for a 1cm loss of photo around the edge. We are not responsible if faces are at the edge of the image and do not appear on the slate
- Edit the photo as required – we do not edit photos. If you require a photo in black and white, it must be uploaded in black and white
- We may use any personalised products (including photo slates) in our advertising including on social media, please leave a note in the special instructions box on the cart page if you do not wish us to do so.
Section 7 - Product quality/personalisation
- You are responsible for checking the information provided for personalised products – please check any text entered during the order process carefully. We will not be responsible for incorrect spellings or mistakes that are based on the order information. We will make all items using the text exactly as it appears in the boxes. We do not offer refunds or replacements for errors unless it is our mistake.
- Most products that we offer are handmade/personalised which means that there may be slight differences between the images on the website and the final product. Also, colours/designs may appear different to photographs/website images due to filters, lighting and photo editing. Different screens can also display colours differently. Please read the descriptions carefully to confirm the details of each product.
- Photo-slates are made from slate. The natural surface of the slate may have natural imperfections/small lumps/surface marks that show through photos. These are not faults or defects, but part of the natural slate material. These natural imperfections do not class as damage or defects and we will not provide any refunds.
- Photo quality and colours may vary slightly compared to the image due to the transfer process used.
- For our embroidered items, we may occasionally need to change the colours of the threads in the design to match with your choice of product colour. Names will be embroidered in a colour of our choice to match the design and product colour you have chosen. If you want a specific colour for the name, please add it in the special instructions box on your cart page.
- Each product page includes information about caring for the product and any relevant safety information. You must read this carefully before placing an order. You can find all care information and warnings on our product care instructions page.
Section 8 - Foil Tickets/Scratch cards
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These are not real tickets or vouchers. They are for novelty use only and do not have any redeemable value. They cannot be used for entry to any event, travel or be exchanged for any gift or money.
- All foil tickets include free delivery via 1st class post. This is not a tracked service. We will email you when your item is dispatched. You can choose special delivery at check-out if you need the item quicker but please note our usual dispatch times still apply, this just means the delivery will be quicker.
- By adding a foil ticket or scratch card to your cart, you confirm you have read all of the information on the product page and these terms and conditions.
- We are not responsible for any spelling mistakes - please ensure you check all spellings careful. We will print tickets with the text exactly as typed into the website.
- These items are dispatched in a do not bend envelope
- These are handmade and sometimes the foil on the print can show tiny imperfections or marks. This is normal due to the heat used in the foiling process.
- Foil colours may look different on the ticket than on the screen due to different screen resolutions and settings.
- All items are personalised as shown on each product page. Each product page clearly states which parts of the ticket/card can be personalised.
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Your ticket/card may look slightly different to the one shown on the website listing. This is because we may need to adjust the sizing and placement of non-personalised text in order to fit in longer names.
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If your ticket/card includes a scratch panel/reveal - we may need to shrink the size of the text to fit it into the box/panel.
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If you have chosen a gift scratch card - we will choose appropriate images to match your event.
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Please check your spellings carefully as we will print the tickets using the text exactly as it appears in the boxes.
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We reserve the right to make any adjustments to the ticket/card in order to fit your personalisation. We will not refund any item for this reason unless the item is faulty. See our terms and conditions.
Section 9 - Personalised pet blankets
- Please check the spelling of your pets name carefully - we will use the spelling shown, please check it carefully.
- We use water soluble stabiliser and tear away backing when embroidering, we remove as much of these products as possible before sending to you but you should not pull or pick at the embroidery.
- We have tried to show the colours of the blankets as accurately as possible but colours can vary between screens - the colour may therefore be slightly different. Thread colours can also vary between screens.